June 11, 2003

UPS finally delivers with no explaination

UPS finally delivered the package today after "resetting the delivery date" 6 days later so that the package was "on time" and did not have to record a problem. No there is no problem having the package near its destination the day before the scheduled delivery is promissed then sending the package 1300 miles in 13 hours and being emphatic the package only went ground. Also emphatic there is not a problem with their system as it did not find a problem with having to change the promissed delivery date. They did not find it a problem that it would take a package five days to travel the same distance it did in 13 hours. UPS did not find it a problem that their customer service would stick to their story that the 1300 mile detour rather than a 25 mile delivery was an "act of God" or a weather problem.

I did find out that UPS does not like to admit they have problems or they actually messed up. They do like saying they are not responsible once the package is in their system, as the system looks out for the package.



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